FAQs
Can I pick up my order?
Yes - you sure can! We offer FREE local pickup for anyone near Surrey, British Columbia
Just select "pickup" at checkout. Once your order's packed and ready, we'll send you an email with all the details.
Pickup hours:
- Monday & Wednesday 3PM - 6PM
- Saturday 10AM - 2PM
Where do you ship?
We currently ship within British Columbia, Canada
- Local Delivery (within 5km of our warehouse): Free! - minimum order of $10.00 (Delivered within 1-2 business days)
- Local Delivery (5-15km from our warehouse): $5.00 - minimum order of $20.00 (Delivered within 1-2 business days)
- Local Delivery (15-25km from our warehouse): $10.00 - minimum order of $20.00 (Delivered within 1-2 business days)
- Outside these areas & the rest of British Columbia: Shipping is calculated at checkout via Purolator or Canada Post. Orders under the minimum requirement for local delivery will also be calculated at checkout. (Delivery times vary based on location and carrier estimates)
If you have any other questions, please do not hesitate to contact us through our virtual chat assistant, the contact form on our website, or at www.snooblysweets@gmail.com
We are working on expanding our delivery services nationwide. We appreciate your patience!
What is your return policy?
Once you crack open a bag of our freeze-dried treats, they are yours to enjoy! Due to the nature of our products, we do not offer returns, but if there is an issue, do not hesitate to reach out - we've got your back!
What is freeze-drying and how does it work?
Freeze-drying, or lyophilization, is a dehydration process that removes moisture from food while preserving its structure and nutritional value. The process involves freezing the food, lowering the pressure, and then removing the ice by sublimation, which transforms it directly from solid to vapor.
Do freeze-dried sweets taste differently than regular sweets?
The taste is similar but intensified! The freeze drying process often enhances the flavors, making them more bold and concentrated.
What is the texture of freeze-dried sweets?
Light, Crispy, Crunchy, and Airy are just a few ways people typically describe freeze dried products.
I thought freeze-dried food is supposed to last for 25+ years. Why do you put a best before date on your products?
Freeze-dried foods such as fruits, vegetables and meals can last upwards of 25 years if stored correctly. However, freeze-dried candy/sweets typically doesn't last as long. Research has shown if stored properly, freeze-dried candy/sweets can last up to 10 years, though it's usually best enjoyed within 1-2 years! We do our best to prolong the shelf life of our products by utilizing good packaging, adding a moisture absorber, and heat sealing each individual bag!
How should I store freeze-dried products?
To maintain the quality of freeze-dried products, it is recommended to store them in a cool, dry place, away from direct sunlight. Once opened, resealing the packaging or transferring the snacks to an airtight container can help preserve their freshness.
Are your freeze dried sweets gluten-free or allergen friendly?
Our products vary. Please make sure to check individual product labels for detailed information regarding allergens and dietary restrictions.
Is freeze dried candy safe for braces and dentures?
Absolutely! Our freeze-dried sweets are generally safe for wearers of both braces and dentures. Our sweets are lightweight and non-sticky making it less likely to cause damage to dental appliances.
Do you take customer or special orders?
Yes! We love being part of your celebrations. Whether its a birthday wedding, baby shower or custom event, we're happy to accommodate special requests when we can. Contact us and let's chat about what you're looking for!
Do you offer wholesale or private label options?
Absolutely! If you're interested in carrying Snoobly products in your shop or want to explore private label options, we'd love to hear from you. Please contact us and we will send over some more information!